Most Amazing Places

MOST AMAZING PLACES TANITIM VE TİCARET ANONİM ŞİRKETİ

CUSTOMER PERSONAL DATA INFORMATION NOTICE

This information notice has been prepared by MOST AMAZING PLACES TANITIM VE TİCARET ANONİM ŞİRKETİ (“Company”), acting in its capacity as the data controller, pursuant to Article 10 of the Law on the Protection of Personal Data No. 6698 (“KVKK”) and other applicable legislation. Within the scope of the Company’s activities, your personal data required in relation to your status as a customer are collected and processed in accordance with the relevant legislation and the principles set forth below.

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1. YOUR PROCESSED PERSONAL DATA AND CONDITIONS FOR PROCESSING

The personal data processed by our Company include:
full name, Turkish ID number, passport information, photograph contained in the passport copy, accommodation address, e-mail address, telephone number, bank and credit card information, payment receipts and slips, invoices, call center voice recordings, security camera footage recorded during entry to and presence within our workplaces and their annexes, as well as website IP address and cookie information.
Our Company does not process any special categories of personal data.

Your personal data collected for purposes such as personalized marketing, analysis, and obtaining consent for sending electronic communications are processed based on your explicit consent, duly informed, pursuant to Article 5(1) of the KVKK.

Security camera footage recorded during entry to and presence within our workplaces is processed based on the legal ground of necessity for the legitimate interests of the Company pursuant to Article 5(2)(f) of the KVKK.

Your other personal data are processed by our Company based on the legal grounds set out in Article 5(2) of the KVKK, as listed below:

  • Processing is necessary for the establishment or performance of a commercial contract to which you are a party,
  • Processing is explicitly stipulated by law or is necessary for the Company to fulfil its legal obligations,
  • Processing is necessary for the establishment, exercise, or protection of a right of the Company,
  • Processing is necessary for the legitimate interests of the Company, provided that it does not harm your fundamental rights and freedoms.

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2. PURPOSES AND METHODS OF PROCESSING YOUR PERSONAL DATA

Your personal data are processed by our Company, primarily within the scope of domestic and international commercial activities, for purposes including:

  • conducting contract formation and performance processes;
  • carrying out the sale, purchase, and marketing of goods and services;
  • providing post-sale performance and support services;
  • executing finance and accounting processes;
  • ensuring information and physical premises security;
  • fulfilling legal obligations and conducting legal processes;
  • increasing customer satisfaction;
  • enabling the Company to offer its commercial services under optimal conditions by determining your preferences, needs, and usage purposes and providing personalized goods and services accordingly;
  • improving quality standards;
  • managing market research, analysis, marketing, and re/digital marketing activities related to our field of operation;
  • sending general or personalized e-mails, instant messages, or voice calls for events, advertisements, promotions, offers, and satisfaction surveys;
  • exercising our legal rights of claim and defence, and managing request and complaint processes,
    in a manner directly related to the purpose of your relationship with our Company.

Your personal data are processed in compliance with the general principles set out in Article 4 of the KVKK, namely:
a) lawfulness and fairness,
b) accuracy and, where necessary, being kept up to date,
c) processing for specific, explicit, and legitimate purposes,
d) being relevant, limited, and proportionate to the purpose of processing,
e) being retained for the period stipulated in the relevant legislation or required for the purpose of processing.

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3. SCOPE, RETENTION PERIOD, AND SECURITY OF PROCESSING YOUR PERSONAL DATA

The processing of your personal data obtained as described above is limited to recording, storing, preserving, backing up, modifying, reorganizing/updating, disclosing, transferring, making available, classifying, preventing unauthorized use, and transferring to third parties with whom we have a business relationship within the scope specified below, both physically and electronically by our relevant departments.

Our Company stores personal data in physical environments, databases, and systems by taking all necessary technical and administrative measures in accordance with Article 12 of the KVKK, ensuring confidentiality, accuracy, and up-to-date processing in line with information security standards.

Your personal data are deleted, destroyed, or anonymized ex officio or upon the request of the data subject when the reasons requiring processing cease to exist or when the retention periods specified in the relevant legislation or in the Company’s “Personal Data Retention and Destruction Policy” expire.

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4. METHODS OF COLLECTING YOUR PERSONAL DATA

Your personal data are collected:

  • physically, verbally or in writing, by our field personnel providing office and tour guide services;
  • electronically through the sharing or viewing permissions provided via internet-based information systems of tourism companies that are our business partners or suppliers;
  • electronically via call centers, telephone, fax, e-mail, website channels (online reservation forms, e-mail communication forms, cookies, and similar technologies), and instant messaging applications;
  • through digital video recordings obtained from security cameras at our service units;

by fully or partially automated means or by non-automated methods, provided that they form part of a data recording system.

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5. TRANSFER OF YOUR PERSONAL DATA AND PURPOSES OF TRANSFER

Your personal data collected by our Company may be transferred, solely due to the requirements of our commercial activities, for purposes such as planning and execution of business strategies and domestic/foreign trade processes, establishment and performance of contracts, provision of post-contract support services, secure data backup and storage, and execution of payment and accounting transactions.

In this context, your personal data may be transferred, when necessary, domestically or abroad, in compliance with Articles 8 and 9 of the KVKK and other applicable legislation, to:
our shareholders, relevant Company departments, group companies, business partners, suppliers, service providers, their authorized personnel or employees, relevant bank branches, legally authorized public institutions and organizations, and private legal entities.

In accordance with the Personal Data Protection Board’s Decision dated 31.05.2019 and numbered 2019/157, it should be noted that the use of foreign e-mail servers or similar systems during data transmission is deemed a transfer of personal data abroad.

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6. YOUR RIGHTS UNDER THE KVKK

Pursuant to Article 11 of the KVKK, you have the right to:
a) learn whether your personal data are processed;
b) request information if your personal data have been processed;
c) learn the purpose of processing and whether your data are used in compliance with that purpose;
ç) learn the third parties to whom your personal data are transferred domestically or abroad;
d) request correction of incomplete or inaccurate personal data;
e) request deletion or destruction of your personal data under Article 7 of the KVKK when the reasons requiring processing cease to exist;
f) request notification of the actions taken pursuant to (d) and (e) to third parties to whom your data have been transferred;
g) object to the emergence of a result against you through the analysis of your data exclusively by automated systems;
ğ) request compensation for damages arising from the unlawful processing of your personal data;
h) withdraw, at any time and without providing any reason, your consent regarding the processing of your personal data and your approval for receiving electronic commercial communications.

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7. METHODS FOR APPLYING TO OUR COMPANY

You may submit your requests regarding the exercise of your rights set out above by completing the “Data Subject Application Form” available at www.most-amazing-places.com, in accordance with the Communiqué on the Principles and Procedures for the Application to the Data Controller, and by applying through one of the following methods:

  • By applying in person with proof of identity to:
    Gümüşsuyu Mah. İnönü Cad. Melek Apt. No: 11/2 Beyoğlu / İstanbul,
  • By submitting a written application through a notary public,
  • Via registered/secure electronic mail (KEP) to mostamazing@hs01.kep.tr,
  • By sending an e-mail from the e-mail address registered in our systems to kvkk.map@most-amazing-places.com.

Your applications will be finalized free of charge as soon as possible and no later than thirty (30) days depending on the nature of the request; however, if the process requires additional costs, a fee may be charged in accordance with the tariff determined by the Personal Data Protection Board.